Consumer Treatment Outcomes

Support, Inc uses measurements to ensure quality services and measure treatment outcomes. 

Client Satisfaction Surveys:  Direct consumer feedback is essential to ensure we are meeting the needs of our consumers and remain person centered.  Here are the results from a full year of quarterly surveys:

1.        Satisfaction with service:  85.15% above average to excellent response, 98.69% average to excellent response.  

2.  Customer service:  89.38% above average to excellent response, 99.12% average to excellent response.

3.  Orientation to services:  84.07% above average to excellent response, 99.12% average to excellent response

4.  Access to services, including after hours and emergencies:  80.53% above average to excellent response, 99.56% average to excellent response

5.  Evaluation of progress:  74.78% above average to excellent response, 98.23% average to excellent response

6.  Efficiency in meeting needs:  79.20% above average to excellent response, 98.23% average to excellent response

7.  Quality of clinical services:  80.09% above average to excellent response, 98.23% average to excellent response

8.  Effectiveness of clinical services:  78.32% above average to excellent response, 99.24% average to excellent response.

9.  Overall satisfaction:  85.40% above average to excellent response, 99.56% average to excellent response

10. Professionalism/courteous/dress appropriately/timely with visits-cultural awareness:  82.30% above average to excellent response, 98.69% average to excellent response

The chart below outlines the number of positive responses from a full year of surveys.

Stakeholder Satisfaction Survey: 

1.  Provides a needed and valuable service: 93.84% above average to excellent response, 96.97% average to excellent response.  

2.  Provides quality care:  90.91% above average to excellent response, 96.97% average to excellent response.

3.  Provides fair, ethical and culturally sensitive care:  87.88% above average to excellent response, 96.97% average to excellent response.

4.  Responds effectively and efficiently: 87.88% above average to excellent response, 96.97%% average to excellent response.

5.  Overall satisfaction:  87.88% above average to excellent response, 96.97% average to excellent response.

For more information, please contact us: Information@supportinc.org
P.O. Box 4003
Gastonia, North Carolina 28054
Phone: 704-865-3525
Fax: 704-865-3520

Gaston Site

Phone: 704-865-3525 fax: 704-865-3520

Cleveland Site:

Phone: 704-476-4028
Fax: 704-476-4119 (Business office)

       704-669-2018 (Medical Records)