Consumer Treatment Outcomes

For Outcomes Specific to Intensive In-home Services, click here.

Support, Inc uses measurements to ensure quality services and measure treatment outcomes.  Below are the outcomes from our most recent Client Satisfaction and Stakeholder Surveys.

Client Satisfaction Surveys:  Direct consumer feedback is essential to ensure we are meeting the needs of our consumers and remain person centered.  Here are the results from a full year of quarterly surveys:

1. Professionalism/courteous/dress appropriately/timely with visits-cultural awareness: 88.46% above average to excellent response.

2. Customer service: 92.31% above average to excellent response, 100% average to excellent response.

3. Orientation to services: 88.46% above average to excellent response.

4. Access to services, including after hours and emergencies: 80.00% above average to excellent response, 100% average to excellent response

5. Evaluation of progress: 76.92% above average to excellent response, 100% average to excellent response

6. Meeting needs: 84.62% above average to excellent response, 96.16% average to excellent response

7. Quality of clinical services: 76.92% above average to excellent response, 100% average to excellent response

8. Effectiveness of clinical services: 88.46% above average to excellent response, 100% average to excellent response

9. Satisfaction with quality service: 92.31% above average to excellent response, 100% average to excellent response.

10. Overall Agency satisfaction: 88.46% above average to excellent response, 100% average to excellent response

The chart below outlines the number of positive responses from a full year of surveys.

Stakeholder Satisfaction Survey: 

1. Provides a needed and valuable service: 91.67% above average to excellent response, 100% average to excellent response.  

2. Provides quality care: 91.67% above average to excellent response, 100% average to excellent response. 

3. Provides fair, ethical and culturally sensitive care: 91.67% above average to excellent response, 100% average to excellent response

4. Responds effectively and efficiently: 87.50% above average to excellent response, 100%% average to excellent response 

5. Overall satisfaction: 91.67% above average to excellent response, 100% average to excellent response

For more information, please contact us: Information@supportinc.org
P.O. Box 4003
Gastonia, North Carolina 28054
Phone: 704-865-3525
Fax: 704-865-3520

Gaston Site:

Phone:  704-865-3525
Fax:  704-865-3520

Cleveland Site:

Phone:  704-482-2387
Fax:  704-482-5236