Consumer Treatment Outcomes

Support, Inc uses measurments to ensure quality services and measure treatment outcomes. 

Client Satisfaction Surveys:  Direct consumer feedback is essential to ensure we are meeting the needs of our consumers and remain person centered.  Here are the results from a full year of quarterly surveys:

1.        Satisfaction with service: 81.75% above average to excellent response, 99.24% average to excellent response.  

2.  Customer service: 86.31% above average to excellent response, 100% average to excellent response.

3.  Orientation to services: 77.95% above average to excellent response, 98.10% average to excellent response

4.  Access to services, including after hours and emergencies:70.34% above average to excellent response, 98.10% average to excellent response

5.  Evaluation of progress: 74.52% above average to excellent response, 96.2% average to excellent response

6.  Efficiency in meeting needs: 81.75% above average to excellent response, 98.10% average to excellent response

7.  Quality of clinical services: 79.47% above average to excellent response, 97.72% average to excellent response

8.  Effectiveness of clinical services: 76.43% above average to excellent response, 99.24% average to excellent response.

9.  Overall satisfaction: 82.89% above average to excellent response, 98.48% average to excellent response

10. Professionalism/courteous/dress appropriately/timely with visits-cultural awareness: 96.92 answered with a yes response and 3.08% answered with a no response

The chart below outlines the number of positive responses from a full year of surveys.

NC TOPPS:  NC TOPPS evaluations are completed at intake, 3 months, 6 months, 1 year, and annually thereafter.  These evaluations demonstrate how consumers are progressing in treatment and are used to ensure consumers are receiving the appropriate services.  Please click on the links below to review some of these results.

Child Initial Evaluation 2007-2008

Child 3 Month Update 2007-2008

Child 6 Month Update 2007-2008

Adolescent Initial Evaluation 2007-2008

Adolescent 3 Month Update 2007-2008

Adolescent 6 Month Update 2007-2008

Adolescent 1 Year Update 2007-2008

Stakeholder Satisfaction Survey: 

1.  Provides a needed and valuable service: 97.44% above average to excellent response, 97.44% average to excellent response.  

2.  Provides quality care:  89.74% above average to excellent response, 94.87% average to excellent response.

3.  Provides fair, ethical and culturally sensitive care:  89.74% above average to excellent response, 97.44% average to excellent response

4.  Responds effectively and efficiently: 89.74% above average to excellent response, 92.31%% average to excellent response

5.  Overall satisfaction:  84.62% above average to excellent response, 94.87% average to excellent response

For more information, please contact us: Information@supportinc.org
P.O. Box 4003
Gastonia, North Carolina 28054
Phone: 704-865-3525
Fax: 704-865-3520

Gaston Site

Phone: 704-865-3525 fax: 704-865-3520

Cleveland Site:

Phone: 704-476-4050
Fax: 704-476-4119 (Business office)

       704-669-2018 (Medical Records)