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Intensive In-Home Client Satisfaction Survey-

Percent of Positive Responses

           

1.   Satisfaction with service: 93.33% above average to excellent response, 100% average to excellent response.  

2.   Customer service: 93.33% above average to excellent response, 100% average to excellent response. 

3.   Orientation to services: 93.33% above average to excellent response, 100% average to excellent response 

4.   Access to services, including after hours and emergencies: 80% above average to excellent response, 100% average to excellent response 

5.   Evaluation of progress: 80% above average to excellent response, 100% average to excellent response

6.   Meeting needs: 86.67% above average to excellent response, 100% average to excellent response 

7.   Quality of clinical services: 73.33% above average to excellent response, 100% average to excellent response

8.   Effectiveness of clinical services: 93.33% above average to excellent response, 89.47% average to excellent response

9.   Overall satisfaction: 100% above average to excellent response, 100% average to excellent response

10.  Professionalism/courteous/dress appropriately/timely with visits: 92.86% above average to excellent response, 100% average to excellent response

* See chart for additional information the data collected from consumer surveys.  

 

 

 

 

 

         

            

 

         

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