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Intensive In-Home Client Satisfaction
Survey-
Percent of Positive Responses
1.
Satisfaction with service:
78.95% above average to excellent response,
100% average to excellent response.
2.
Customer service: 78.95% above
average to excellent response, 100% average
to excellent response.
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Figure 1.1-
Support, Incorporated’s Intensive
In-Home Client Satisfaction Survey-
Percent of Positive Responses
This survey was anonymously completed in
January 2010. Consumers
were given the choice to indicate
identifying information for purposes of
following up on survey. There were ten
questions using a likert scale. These
ten questions included measurements for,
satisfaction with service,
customer service, orientation to
services, access to services (including
after hours and emergencies), evaluation
of progress, meeting needs, quality of
clinical services, effectiveness of
clinical services, overall satisfaction,
and professionalism. The results
indicate client satisfaction in terms of
above average to excellent response and
average to excellent response for each
of the ten areas surveyed.
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Intensive In-Home
Client Outcomes for
current consumers
1.
Improvement with
relationships-Out
of a total of 15 responses
11 expressed yes and
4 express no.
2.
Decrease in
inappropriate behavior-
Out of 15 responses 10 expressed yes and 4
expressed no
3.
Abstinence from
drugs- Out of 8
responses 6 expressed yes and 2 expressed
no.
4.
Decrease in
hospitalization-
Out of 8 responses 4 expressed yes and 4
expressed no
5.
Increase in grades
and school attendance-
Out of 8 responses 6 expressed yes and 2
expressed no.
6.
Decrease in school
suspensions- Out
of 10 responses 7 expressed yes and 3
expressed no
*
See chart for additional informationon the
data collected from consumer surveys.
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Figure 1.2-
Support, Incorporated’s
Intensive In-Home
Client Outcomes.
Treatment outcomes were
assessed by completing an anonymnous
survey in January 2010. Consumers were
given the choice to indicate identifying
information for purposes of following up
on survey. There were six yes/no
questions. These six questions asked for
improvement with
relationships, decrease
in inappropriate
behavior, abstinence from drugs,
decrease in hospitalization, increase in
grades and school attendance, and
decrease in school suspensions.
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Global Assessment
Functioning (GAF) Scores
Consumers
receiving Intensive in-home services that
were discharged between October 2009 and
February 2010
GAF
score refects time of adminission and
Discharge for same consumer
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Figure 1.3-
Support, Incorporated consumer’s Global
Assessment Functioning (GAF) Scores for
all discharges from October 2009 through
Febuary 2010
GAF score reflects time
of admission and discharge for same
consumer. There were 23 discharges
between October 2009 and February 2010.
The average GAF score at time of
admission and discharge for these
consumers was 46.73 and 53.56
respectively. This indicates that there
was an increase in GAF score of 6.83
from point of admission to point of
discharge. The highest increase in GAF
score for a particular consumer was 26
points from time of admission to point
of discharge and the lowest decrease in
GAF score was 10 points from time of
admissions to point of discharge. The
highest GAF score for a paricular
consumer at discharge was 70 and the
lowest score for a particular consumer
at discharge was 30.
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Global Assessment
Functioning (GAF) Scores
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Figure 1.4-
Support, Incorporated consumer’s Global
Assessment Functioning (GAF) Scores for
successful discharges from October 2009
through February 2010
GAF score reflects time
of admission and discharge for
consumer’s successfully discharging from
the Intensive in-home program. There
were 13 successful discharges between
October 2009 and February 2010. The
average GAF score at time of admission
and discharge for these consumers was
45.15 and 59.31 respectively. This
indicates that there was an increase in
GAF score of 14.16 from point of
admission to point of discharge. The
highest increase in GAF score for a
particular consumer was 26 points from
time of admission to point of discharge
and the lowest decrease in GAF score was
0 points from time of admissions to
point of discharge. The highest GAF
score for a paricular consumer at
discharge was 70 and the lowest score
for a particular consumer at discharge
was 44.
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